Question 1

I’m running late — what should I do?

Accepted Answer

Please arrive 5 minutes before your scheduled treatment time to check in and prepare. If you are running late, please call the salon as soon as possible to let us know. Arrivals more than 10 minutes late may result in cancellation and a charge equal to your treatment cost.

Question 2

Cancellations

Accepted Answer

We understand that life can be unpredictable. If you need to cancel or reschedule, please do so at least 24 hours before your appointment — this allows us to offer your spot to someone else and there’s no charge.

If you cancel or make changes within 24 hours, or if you don’t show up for your appointment, we will need to charge the full cost of the treatment booked.
 Thank you for your understanding and helping us keep things running smoothly for all our lovely clients.

Question 3

Are your manicures and products cruelty-free and vegan?

Accepted Answer

At Hepburns, we proudly use cruelty-free products for our No Chip Manicures and BIAB treatments — none of these have been tested on animals. Many of our products are also vegan-friendly; however, some ingredients vary by colour and product line. Please ask your therapist in salon for details about specific shades and treatments.

Question 4

What is your hygiene policy?

Accepted Answer

At Hepburns, your health and safety are our top priority. We use a unique disposable strip file system — meaning each client receives a brand-new file for every service. We never use a nail file twice, ensuring strict single-use hygiene while also being environmentally conscious.

For all products, we use single-use spatulas — no double dipping — to maintain the highest cleanliness standards. All reusable tools are disinfected between clients using hospital-grade procedures.

Our rigorous hygiene protocols guarantee a safe, comfortable, and conscientious experience for every client.

Question 5

Are children allowed to have treatments?

Accepted Answer

Children under 13 can enjoy our Princess Pamper Manicure, but must be accompanied by one responsible adult only, as we cannot accommodate waiting groups. Some treatments have age restrictions; please speak with our team for more information.

Question 6

Can I buy gift cards?

Accepted Answer

Yes! Gift cards are available for purchase both in salon and online. They can be used for any treatment or as a cash value up to £200, making a perfect gift for someone special.

Question 7

What payment methods do you accept?

Accepted Answer

We accept all major debit and credit cards, as well as Apple Pay and Google Pay.

Question 8

Can I tip my therapist?

Accepted Answer

Absolutely! Tips are greatly appreciated and go directly to your therapist.

Question 9

Do you accommodate allergies or disabilities?

Accepted Answer

Please let us know of any allergies or disabilities when booking, and we will do our best to accommodate your needs safely and comfortably.

Question 10

Do you host events or private bookings?

Accepted Answer

Yes! Hepburns is the perfect place for celebrations, gatherings, and special occasions. Whether it’s a birthday, baby shower, or hen party, we’ll help you create a bespoke and memorable experience. Please contact us at StAndrewsReception@HepburnsNailLounge.com for details and availability.

Question 11

Are you hiring? How can I apply for a career at Hepburns?

Accepted Answer

We’re always on the lookout for talented and passionate beauty professionals to join our team. Please note, we only consider applications from experienced therapists, as we no longer offer training or junior positions. If you’re interested in a rewarding career with Hepburns, please send your CV and cover letter to Jackie@HepburnsNailLounge.com

Question 12

How can I get in touch with your PR or media team?

Accepted Answer

For press inquiries, partnerships, or media requests, please email our PR team at Jackie@HepburnsNailLounge.com. We’re happy to discuss collaboration opportunities.

Question 13

I have questions about waxing preparation and results — where can I find more information?

Accepted Answer

Our waxing services are provided at Fuzzys Wax Bar, which is located in the same building as Hepburns Nail Lounge but operates as a dedicated waxing specialist salon with its own professional team. For detailed guidance on waxing preparation, aftercare, and what to expect, please visit the Fuzzys Wax Bar FAQ page. This resource will help you have the best waxing experience possible.

FAQ’S & CONTACT

I’m running late — what should I do?

Cancellations

Are your manicures and products cruelty-free and vegan?

What is your hygiene policy?

Are children allowed to have treatments?

Can I buy gift cards?

What payment methods do you accept?

Can I tip my therapist?

Do you accommodate allergies or disabilities?

Do you host events or private bookings?

Are you hiring? How can I apply for a career at Hepburns?

How can I get in touch with your PR or media team?

I have questions about waxing preparation and results — where can I find more information?

FREQUENTLY ASKED QUESTIONS

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